HERITAGE PLUMBING. 

TERMS AND CONDITIONS. 

By Contacting Heritage plumbing and heating and agreeing in writing or verbally for the company to carry out works the customer is agreeing to abide by the company’s terms and conditions.

1. For the purpose of these terms & conditions the following words shall have the following meanings: (a) “The Company” shall mean Heritage plumbing and heating (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials. The Operative or Engineer shall mean the representative appointed by the Company. 

2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company .

3. HOURLY RATE WORK. The total charge to the Customer shall consist of the retail cost of materials supplied by the Company and the amount of time spent by the plumber or Engineer in carrying out works (including all reasonable time spent in obtaining non-stock materials) charged in accordance with the Company’s current hourly rates. The Customer shall be charged for the time spent related to the Customer’s work including the time it takes to get to the customers property. If the customer is outside the work radius of the company we will discuss on a case by case basis of about pricing as  working outside the area may incur further costs such as fuel and time. 

4. FIXED PRICE WORK shall be given as a firm cost in writing however if problems occur which may effect the fixed price that may be due unforeseen circumstances will be discussed with the customer on a case by case basis . For example while fitting a bathroom it is discovered that the floor joists are rotten and this will require attention before the works can begin, therefore this would be an additional cost to the customer because this was not priced for (unless specified).

5. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate may be revised in the following circumstances:- (i) if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate. (ii) if after submission of the estimate there is an increase in the price of materials. (iii) if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared. (iv) if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared. 

6. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur. 

7. Material Collection. Collection of non-stock items is chargeable but: (a) Time must be kept to a minimum & be reasonable. (b) The Customer will be informed wherever possible when the plumber leaves the premises. (c) If the collection time is likely to exceed 60 minutes the customer must be additionally informed of the circumstances. 

 8. Invoices are due for payment immediately upon delivery to the Customer. For smaller works we have a card reader and payment is taken immediately after completion. 

9. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials. 

10. The Customer shall accept sole liability to discharge the Company's account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership). 

11. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out &/or materials supplied in accordance with such instructions. 

12. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.

 13. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months on new installations from the date of completion. Manufacturer’s warranty for example a 10 year warranty on a boiler or a tap is only applicable for that appliance and if there is a problem with the appliance then the customer is to revert to the manufacturers guarantee not to be confused with the labour/ workmanship warranty. The Guarantee will become null & void if the work competed or appliance/materials supplied by the Company is; (a) Subject to misuse or negligence. (b) Repaired, modified, or tampered with by anyone other than a Company operative. We will also not guarantee against Freezing pipes. The Company will accept no liability for, or guarantee suitability of materials supplied by the Customer & will accept no liability for any consequential damage or fault. 

14. The company will not guarantee any work in respect of blockages in waste & drainage systems etc as we cannot guarantee what has been discharged into the waste outlets. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the Customer has been notified by the operative either verbally or in writing of any other related work which requires attention. The customer shall be solely liable for any hazardous situation in respect of any Gas Warning Notice issued. 

15. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date; no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise. 

16. These terms & conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions. 

 17. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control & the Company shall be entitled to a reasonable extension of the time for performing such obligations. 

18. The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time. These terms & conditions & all contracts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.